Career Profile
Experienced in various IT roles, including Application Server Administration, Systems Administration, and Desktop Support, with a focus on ensuring the smooth operation of critical IT infrastructure and services. Proficient in optimizing application patching processes, adhering to IT operations standards and best practices, troubleshooting and managing various web services and systems, and maintaining high uptime percentages. Skilled in supporting and maintaining virtual machines, managing server hardware and backups, and providing technical assistance for desktop systems and peripherals. Committed to delivering reliable and stable IT operations while aligning with organizational standards and strategic plans.
Experiences
- Optimise application pathching process.
- Ensure IT Operations standarts and best practices are utilized.
- Troubleshoot and manage Jenkins/Nginx/IIS WebService/Windows Services/Linux Services.
- Manage application pathing procedures.
- Contribute to IT Operations team 99.999% uptime quota.
- Support and maintain 170+ Virtual machines, both Windows and Linux.
- Ensure that all server hardware, operating systems, software and procedures are aligned with organizational standards and strategic business plan.
- Troubleshooting problems with virtual machines as well as hardware that runs our hypervisors.
- Manage vCenter and ESXI Hosts.
- Manage Vmware vCenter Backups.
- Desktop Support.
- Proactively resolve IT related problems about equipment and services.
Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops & Desktops). Provide support for desktop computer operating systems Microsoft Apps and hardware/peripherals, work with individuals across the country.
- Ensured reliable and stable operation of computers, network, printers, WiFi Access Points.
- Maintained Backups.
- Maintained E-mail.
- Maintained Web-Site.